Returns
If you have additional questions that we haven’t been able to answer on this page, please get in touch with our customer care team via contact@aemery.com
Refunds and exchanges will be processed within 2 - 4 business days of delivery, please allow an additional 1 - 2 business days during busier seasons and holiday periods.
If you have received a faulty or incorrect item, please email contact@aemery.com with your order number and include photos and any details of the issues with your order.
Original shipping costs are non-refundable for returns.
RETURNS
$10 USD will be deducted from orders that are returned for a refund, this is to cover the cost of the return shipping label provided.
A FedEx return shipment label will be emailed once your return has been approved.
EXCHANGES
A.EMERY offers complimentary exchanges for United States orders. You can easily exchange your item/s for a different style or size using our return portal.
After processing your exchange through the portal you will receive a prepaid return label via email.
You will be refunded the difference if you choose to exchange your original item for an item of a lower value. If you choose to exchange for an item that is of a higher value, you will be able to pay the outstanding balance within the returns portal.
Items must be returned to our warehouse and need to comply with the following conditions:
- You have successfully lodged a return through our online return portal.
- All footwear and apparel must be unworn, in its original condition with tags and free of any marks, stains and make up.
- Original packaging must be returned, including the shoe fillers, shoebox and dust bags.
A.EMERY reserves the right to deny returns that do not meet or follow our return policy.
Please follow the steps below to initiate a return.
1. Check that your order complies with our return policy.
2. Visit our return portal to submit your return within 7 days of receiving your order.
3. Once your return is submitted via our portal, please ship your return within 7 days. If your return is shipped after this time, we will be unable to accept your return for a refund.
Your refund will be processed within 2 - 4 business days once returned to our warehouse.
Exchange orders will be fulfilled within 1 - 2 business days after your request is submitted. Please ensure your return is shipped within 7 days to avoid being charged.